Learning & Development Intern
Selina
Panama City, Panama City
hace 1 día

Description

WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?

Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!

What is Selina?

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

At Selina, every challenge is a wave desiring to be ridden and sincewe're all equal before a waveour team is always ready to take them and succeed.

But always remember The best surfer out there is the one having the most fun.

Summary

We offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry.

Do you love organizing, writing and supporting others or would like to develop yourself in this field? Are you a result oriented, resourceful who enjoys challenges, fast pace, moving around and learning something new every day?

Then this role is perfect for you!

In this role you will be part of the Learning and development team in Selina. You will be working with the L&D team in which your main task will be to give support to all our locations across the world on various topics.

You will be able to come up with new ideas, change is your ally and creativity your best friend.

Internship Objectives

  • Have improved in project management because you will be taught how to manage different projects , organize your work and be autonomous.
  • Have improved your customer service and training skills. As part of the L&D support team you constantly have to answer questions from our locations and give them the best customer experience.
  • On top of that you will train them if you identify a gap of knowledge

  • Have improved your language skills. English, Spanish, working in a team and in contact with clients will allow you to exchange and interact with people from all around the world
  • Have developed a whole new set of cross-disciplinary skills for your future career, like adaptability to a different culture and working methods.
  • Also, your organization, interpersonal skills and autonomy will improve.

    Specific tasks and / or projects

  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, understanding the processes and the people behind it.
  • Prepare reference for users by writing operating instructions.
  • Oversee tasks using the system management software (freshservice), email, hangouts or any operating systems referrals.
  • This includes playing a key role in the assessment and overseeing problems through to resolution, making follow up and scheduling callbacks to stakeholders based on requirements
  • Prepare meetings.
  • Debriefing and writing reports after meetings.
  • Administrative tasks
  • Supporting managers on various tasks requiring workforce.
  • Requirements

  • Exceptional verbal and written communication skills
  • Excellent organizational skills and ability to multitask
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to work methodically and meet deadlines
  • Languages : Advanced English, other is a +
  • Functional knowledge of Zoom, Google platforms and any Project Management System a plus.
  • Like to work in a dynamic environment
  • Enjoy taking initiative with new projects and is proactive
  • Besides the Selina ultimate learning experience... You also receive :

  • Full free access to the Selina CoWork spaces, culture and wellness activities where you will connect with our unique environment and community.
  • Your birthday is time off!
  • Cultural events and Wellness activities at Locations
  • Voluntary Activities - Selina Gives Back
  • Training Sessions 24 / 7
  • Only for Corp / Country Team : Flextime. Remote Work 25 days / year if applicable.
  • At the end of your Internship you will get 25% OFF for Accommodation for 2 years.
  • No Dress Code & Pet Friendly
  • F&B (2 meals / day) at Locations
  • 3 Free Days Accommodation (Dorms) in any Selina
  • Selina Experience : 70% OFF Accommodation (15 days during your Internship)30% OFF Accommodation (Rest of the Internship)25% OFF Friends and Family20% OFF F&B and Retail
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