The role of the DPE is critical to the success of IBM and is the cornerstone of Service Delivery Excellence. As clients demand more from their partners, the business must evolve to stay ahead of the change that affects success.
This role is responsible for managing client needs, leading the entire delivery organization for delivering as per contracts and SLA .
DPE act as an IBM single point contact for clients during the contractual period for deliverables .Responsible to manage the cost and GPManage the compliance posture and MSACQuality of services and SLAGrowth mind set and drive adoption of Agile, automation to improve quality of services and productivity.
The DPE works with the CPE and delivery organization as a primary point of contact for client needs, requirements, and expectations with regard to assigned IBM delivery team operations.
He / she provides account leadership to the service delivery team to develop program, schedules, and business strategies, implementing resulting actions to meet contract deliverables.
The DPE manages cost, schedule, and service deliverables as they relate to the delivery organization.He / she supports the CPE in identifying growth opportunities and contract profitability, owns service delivery quality, and is responsible for tracking and reporting service level attainment / objectives (SLAs / SLOs).
Project Management methodologies, emerging cloud technologies and technical solutions pertaining to client needs should be areas of expertise.
Strong Governance skills for regular client operational meetings, Ability to delegate, yet be in control, sensitivity towards