About Estee Lauder Companies :
ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.
They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25 brands sold in 150 countries.
Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.
From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility.
A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center.
This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones.
Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting.
In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives.
New site, new team, new opportunity.
Roles and Responsibilities :
Provide high touch service for counter teams
Communicates with counter teams by composing accurate, prompt and effective replies.
Assess counter calls and makes decisions on appropriate actions on a case-by-case basis (ie : provide tracking, input request)
Researches information needed to answer counter calls (ie : missing launch collateral, sample, missing tester unit components)
Target to have one-touch call
Log call notes and follow ups; provide call back as needed (closing the loop with communication)
Develops a comprehensive knowledge of brands launch calendars, no-cost materials and merchandising elements
Leverage brand calendars and tools for call efficiency
Attend weekly team meetings to review upcoming calendar by brand; review any issues, foster team building
Contribute to the overall sales of the Region by creating a visually compelling in-store environment (via high touch service for counter team calls)
The Point of Sale Support Specialist will deliver the ultimate customer experience by assisting with the visual aesthetics in assigned brands / doors (partner locations).
In addition, the Point of Sale Support Specialist will :
Be an expert on Visual Merchandising, collateral, events and point of sale operational execution
Provide consistent product and brand messaging across counters and installations
Be an ultimate ambassador for the company by leveraging influencing skills
Communicate effectively and build relationships with customers, peers and management
Thinks Strategically : Takes a broad view of the business, industry, and consumer environment to anticipate and plan for the future.
Identifies the focus and defines where to play, how to win and what capabilities and management systems are required.
Aligns and Engages the Team in the Vision : Provides clarity to each team member on their role in achieving the vision, strategy, and goals.
Energizes and Enables Others : Ignites passion and releases potential to drive success.
Strives for Excellence in Execution : Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs.
Learns equally from successes and failures.
Additional Requirements :
Fully bilingual (native or near native) written and spoken English, and Spanish, French
Minimum Years of Experience : 2 years.
Education Level : 4-year college degree preferred
Additional Details :
Work shift : Monday to Friday Business hours.
Contract-type : Full-Time Permanent.
Location : Costa del Este, Panamá.
Shift : 1st (Day) Shift