Operational Risk Manager
London Stock Exchange Group
Century Tower, Panama City, PAN
hace 4 días

Team overview The Refinitiv Due Diligence team employs more than 470 people around the world in centers in Panama, China, India, Malaysia, Jordon, and Poland.

We provide our customers with research and information enabling them to handle reputational risk and make conscious business decisions.

Our clients refer to us as the one-stop compliance shop, offering comprehensive solutions and robust technology that support their needs and those of their business.

We offer a full range of services including advisory, due diligence and compliance technology. For more information, please visit www.

refinitiv.com. Responsibilities We are looking for a senior Manager to supervise our Case Enablement Team (CET) comprising of Case analysts, specialists and regional operations leads.

The CET is the key engine within the Refinitiv Due Diligence team, interacting with all facets of the Refinitiv Due Diligence (RDD) business from external to internal stakeholders.

The CET Manager will be responsible for : Motivating and leading a global high-performance team responsible for management of cases to support the due diligence product delivery.

  • Overseeing case management including validation; Management of case creation; Task allocation; Outsource Management (engagement of key vendors and partners to support the internal production of enhanced due diligence reports and other related services);
  • Invoice Management; Business Process Management. This talented individual will add knowledge of the due diligence industry and region market conditions.

    They will own the processes and guidelines for Case Management and controls and workflows and will drive for process efficiency and improvement bringing innovative ideas to solve process inefficiencies.

    Requirements To hold a tertiary degree with at least six (6) years of experience. Experience in designing and running operations processes.

    Experience in the risk and compliance industry is a plus. To have managed a Team for a minimum of 2 years. Excellent written and oral communication in English.

    To be diligent at following up and managing expectations of internal colleagues and stakeholders across the firm to ensure on time delivery and outstanding business process support.

    The ability to work in a highly challenging, fast-paced, and dynamic environment. To be attentive to details and show strategic insights in delivery and continuous improvement.

    To possess strong time and project management skills. The ability to tactfully handle stressful and difficult situations.

    To be a self-starter with ability to work autonomously, but also to contribute to a teamwork environment.

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