Data Reporting, Storefront Supervisor
Western Union
Panama City, PAN
hace 3 días

Do your talents lie in leading and developing people to create excellent customer service?

Would you like to work for a global company in Money Transfer that believes better things can happen when money moves? Join Western Union as a Data Reporting, Storefront Supervisor.

Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this role, you will oversee and support the daily operations of several Western Union branches. Your duties will include supervising employees, data analysis, reporting, reviewing operating processes, analyzing results based on goals, evaluating personnel, and preparing management indicators.

You’ll ensure service level agreements are met and regularly report to upper management on your team’s results. You will be the point of contact to ensure that the sectors obtain fast responses to their queries and that all agencies comply with the regulatory framework.

To be successful in this role, a bachelor’s degree in Business administration, finance, or a related field will be preferred, along with previous experience working at a supervisor level in a similar function an analytic mindset with exceptional interpersonal skills in dealing with employees and customers.

Proficiency with spreadsheet (Excel) and word processing software is essential. This position will require regular travel within provinces, so a valid driver’s license and owning a car are required .

Proficiency in English is required and a good credit report (APC).

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