Workplace Technology Specialist
LLA
Panama
hace 3 días

What's The Role?

The IT WPT Specialist is primarily responsible for meeting the onsite IT-related technical support and maintenance requirements for the company.

In this regard, the job holder will be required to perform the operational tasks and duties required to maintain and support the company’s computers, mobile / tablet devices, printers, and desk phones amongst others.

The job holder may be called upon to assist other IT departments such as IT Infrastructure or Networks where such assistance is required.

This support may involve but not be limited to providing server administration, disaster recovery, backup administration and virtualization administration.

The job holder may also be required to perform other IT related functions that are specific to the business unit in which they reside.

What You ll Do

  • Provides support (onsite or otherwise) for all company-owned and user-operated IT equipment such as but not limited to desktop and laptop computers.
  • Provides IT support to local market and regional remotes projects as assigned by supervisor.
  • Responsible for English and Spanish-speaking user support
  • Ensures that the company’s standard IT ticketing system is used to track any assigned IT support requests or incidents.
  • Provides onsite support for all local IT infrastructure hardware as designated by the supervisor and under the guidance of the IT Infrastructure Team.
  • Ensures that all local IT infrastructure is registered in the central repository tool administered by the IT Infrastructure Team, and that this information is kept up to date regularly.
  • Ensures corporate IT standards are maintained and followed.
  • Complies with Change Management policies including completion of Maintenance Operations Procedures as necessary.
  • Ensures all IT-related user-impacting production system outages are documented and submitted promptly to supervisor.
  • Contributes to local market Disaster Recovery planning and testing.
  • Ensures system documentation is current and readily accessible via online documentation portal.
  • Proactively informs supervisor of any observed issues that negatively impact or could impact any aspect of the company’s IT-related systems and services.
  • Assists with resolving requests, incidents or changes on a regional basis in addition to meeting local support requirements.
  • Knowledge And Experience

  • Experience supporting Microsoft Windows computer clients / MAC.
  • PC desktop / laptop repair skills.
  • Knowledge of Microsoft Active Directory and Office 365. SCCM desirable.
  • Knowledge of IP-based networking.
  • Knowledge of Microsoft Windows Server administration.
  • Knowledge of switches, routers, WLAN devices and other networking equipment.
  • Knowledge of Linux and Macintosh systems would be an advantage.
  • Preferred education / qualifications :

  • Diploma in IT or related subject.
  • Industry certifications such as MCP, MCSA, MCSE, ITIL will be an asset
  • Who We Are

    We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.

    We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

    Why join us

    Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.

    Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

    Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.

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