Tour Information Management Specialist
EF Educational Tours
Panama City, PA
hace 4 días

Tour Information Management Specialist Panama

As a TIM Specialist you will be part of a multicultural and dynamic service team which mission is to provide consistent and excellent customer experiences by providing a reliable and stable production system environment to facilitate high-quality travel experiences.

Main areas of responsibility

  • Maintain internal data library with reliable and accurate information that is compatible with the Tour production needs.
  • Be the gatekeeper for the internal database you will evaluate all update or change requests carefully and decide the best way to process them based on our team requirements, standards and guidelines.
  • Support production teams with ad hoc request that will impact the database. This includes advising on and executing requests and documenting changes.
  • Create, maintain and review our portfolio of itinerary templates.
  • Ensure all budgetary information relating to our tours is accurate and up to date.
  • Investigate and resolve any discrepancies between itineraries or budgets and the information presented in the database.
  • Respond and process in a specified time period to requests in our Jira ticketing system
  • Run regular checks on the internal database.
  • Support cross departmental strategy projects
  • Strengthen and grow relationships with stakeholders through daily communication with teams in Panama, Switzerland and around the world.
  • Take ownership for and lead process improvement and enhancement opportunities
  • Required Organizational Behavior

  • Continuously question the status-quo and look for ways to improve; inspire colleagues to do the same
  • Strives to create a collaborative environment on day to day basis
  • Spread positive energy and make the workplace a fun environment
  • Develop effective and positive networks within Operations, Sales, Travel as well as with Finance
  • Requirements

  • Professional working level of English and Spanish both oral and written
  • Panamanian passport
  • University degree. Preferably International Business, Economics or similar
  • Previous experience with data analysis, MS Excel, reporting and computer systems
  • Previous experience of working or studying in an international environment is preferred
  • As a successful candidate, you :

  • You have a proven track record of a customer centric mindset
  • Are flexible and possess excellent stress management in a deadline driven environment
  • Pay great attention to detail, while recognizing the importance of the big picture
  • Are a proactive team player who understands the value of collaboration and open communication
  • Are organized and thorough
  • Have strong analytical skills and logistical thinking in order to develop strategies for optimization and cost savings
  • Are a quick learner and easily adaptable to changing situations; having a nothing is impossible attitude and ability to multi-task
  • Have a strong work-ethic, self-accountability, with a strong can-do attitude
  • Open-minded, energetic, creative and resourceful with a positive personality
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