Customer Service Agent
Sitel
Ciudad de Panamá, PA
hace 19 horas

Descripción del empleo

We are currently looking for Customer service agents to support one of our premium campaigns that operates in the banking industry.

Responsabilidades del empleo

Will handle a wide range of customer queries including betting, payments, verification, and general account queries via multiple contact channels including Live Chat, Email and Voice. Overall duties to include :

  • Resolve issues and inquiries via email, chat, and phone, while exceeding expectations and delivering outstanding support to our growing community of avid sports fans.
  • Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible.
  • Handle calls, chats and emails from fans and assist with all inquiries.
  • Operate in a team environment providing support in all areas and being agile in your day-to-day workflow.
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