What's The Role? The Digital Performance Business Manager role aims to monitor, control, and manage the successful implementation of monthly digital performance plans aligned with the digital sales framework (methodology) to boost sales and reach the targets set in each Opco.
This individual will drive business analysis, cases, deliverables, risks, and mitigation plans and work closely with Digital leaders across areas in the central team and markets (Opco leaders).
You will ask for data input from the monitoring and analysis team and will be able to consolidate business explanation behind indicators aiming to coordinate the efforts needed and ensure that the Digital performance team is exceeding expectations in delivery and developing valued solutions.
What You ll Do Business case development, analysis, and presentation Plan, organize, and manage all project lifecycle phases to ensure successful delivery.
This includes developing and managing project governance plans, project schedules, team goals and defining success criteria, project milestones, and budgets.
Work effectively in a dynamic environment with changing priorities. Effectively integrate, motivate, and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
Knowledge & Experience : Proven experience working in a matrix environment, managing multiple stakeholders. Experience in eCommerce sales and customer care in retail, financial services, or Telco industries.
Experience leveraging formal project management and implementing methodologies on enterprise-level engagements. Experience working in cross-functional, international teams Good knowledge of project management best practices and how to apply them practically and pragmatically across large, matrix organizations.
Understanding eCommerce principles and services, including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
Lead individuals, teams, or multiple groups and play an active role in analyzing digital sales goals, creating a plan to achieve those goals with the Opco Leaders and data supported Actively looks for ways to improve process efficiencies and effectiveness.
Ability to make decisions guided by policies, procedures, and business plans with limited guidance. Significant program management, finance management, and communication experience (5+ years) Preferred education / qualifications : Bachelor level in Business, Economics, or Engineering careers A project management degree is a plus (PMP), and experience working with project management tools (Microsoft Project, Trello, ClickUp) Strong understanding of eCommerce business rationales and sales tracking Strong written and verbal communication skills in English, Spanish is a plus Skills & Abilities : Negotiation and conflict resolution capabilities.
Results-oriented, prioritizes work activities and plans and stays organized to meet commitments. Exceptional communication skills with the ability to interface with multiple groups, including internal resources and external professional service providers Proven success in working with teams and executive leadership in a complex, global company environment.
Ability to challenge, recommend and redirect teams (central and in the OPCOs) as well as managing stakeholder expectations and C-level requirements Strives for Excellence in Execution Proactively seeks to improve personal and organizational effectiveness to meet current and future business needs.
Demonstrates Learning Agility Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands.
Promotes the inclusion of diverse knowledge, skills, and experiences to achieve the result Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes, and achieve improvements and best practices.
Timeliness in all actions with quality consciousness towards services received and provided Look for opportunities to innovate and take thoughtful risks to get things done better and faster.
Who We Are We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.