GBS Operational Excellence Lead
Ciudad de Panama, Panamá, Panama
hace 1 día

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that make a real difference when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

Prioritizes and drive performance improvements that will have the biggest overall impact on the business results and on delivering operational excellence to customers, by challenging the status quo, coaching, and embedding a mindset of continuous improvement applying Lean and other Continuous Improvement disciplines.

You are responsible for

  • Designing, developing, and implementing the Process Simplification roadmap for GBS, to deliver quantifiable results in quality, cost, and productivity
  • Evaluate key business metrics and engage with the Managers to help them identify opportunities where Lean, Six Sigma, and other methodologies can be used to improve Customer Satisfaction, Efficiency and Productivity
  • Able to trigger, plan, execute and sustain, value stream mapping, kaizen events, and process improvement projects applying a structured Problem Solving (i.
  • e. DMAIC, A3, PDCA) methodology achieving quantifiable results

  • Provide coaching and guidance to management and team members on process improvement and Kaizen event planning, execution, and follow up, and coaching in the Daily Management process to drive performance
  • Able to develop and deliver training to develop people’s skills in CI methodologies and tools
  • You are a part of

    A unique combination of a critical and ambitious role that is part of an empowering office environment. You will be actively encouraged to make improvements, establish the best in class service, and have a direct impact on our company's success.

    To succeed in this role, you’ll need a customer-first attitude and the following

  • Fluent in English advanced or native-like skills both verbal and written
  • At least 5 years of relevant work experience in a global operating company in a regional or global role, successfully managing various projects and deploying an organization-wide Continuous Improvement program that has delivered quantifiable results in quality, cost and productivity
  • Degree in Business or Engineering required; Master's Degree preferred
  • Lean Six Sigma Black Belt Certification (or equivalent) is preferred
  • Strong interpersonal, communication and presentation skills
  • Strong Project management skills, process, and analytical mindset
  • Good training, coaching and leadership Skills
  • Able to work independently and within a team
  • Experience working in shared services, GBS organizations that include Order-to-Cash, customer service or financial services processes, is valuable
  • In return, we offer you

    We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.

    This job comes with a competitive salary, excellent benefits and up-to-date training.

    How we work at Philips

    Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

    We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

    Our hybrid working model is defined in 3 ways :

    We believe in the importance of impactful collaboration : There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

    We embrace flexibility : Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

    We want to be at our best : The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

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