We have a vision larger than the ocean : to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.
We count on our people to make it happen.
As Continuous Improvement Manager, you ll ldrive continuous improvement and support performance management across the business area (Ocean, SCM, 4PL, LCL, Landside or Customs) serviced by Area CX & Execution.
This includes anchoring and facilitating project prioritization as well as ensuring readiness in support of CX Leaders and their teams.
Key responsibilities :
Support Area CX Manager toanchor and drive defined projects for Area Customer Experience across CX & Execution teams.
Support Area CX Manager on defining complementing local metrics to the global KPIs and ensure performance management cycles are in place and followed up across CX & Execution teams.
Coordinate and review all customer experience functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption in support to Area CX leadership
Drive continuous improvement mindset in Area CX and Execution teams via on-the-job application of LEAN techniques / tools.
Drive process standardization across the Area CX & Execution teams
Continuously aligns initiatives & manages risks associated with deployment of initiatives
Enhance the level of customer satisfaction in order to improve productivity and anticipate and solve customer problems.
Accountable for :
Driving and anchoring global initiatives until handover to standing organization including sustainability.
Maintain Operating System in CX & Execution
Receiving and deploying new processes and initiatives
We are looking for :
Excellent understanding and focus on Customer Experience
Process improvement & Project Management skills
Strong communication and stakeholder management skills
Understanding E2E Business Landscape and Operational Excellence / Lean experience is beneficial
Highly structured and analytical
Strong influencing skills
Result driven combined with the ability to achieve results through people
LEAN / Six Sigma knowledge and experience is preferred
International experience, comfortable working in a matrix organization
Fluency in English
Notice to Applicants
Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities.
We value diversity and prohibit the discrimination of any applicant on the basis of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.