Enterprise Technical Support Sr. Analyst
Quest Software
Panama City, PA
hace 2 días

Overview

Quest is uniquely positioned to address today’s most pressing business and IT challenges with holistic, connected software offerings.

Quest is looking for technically minded individuals with strong troubleshooting skills to be part of our dynamic technical support team with Relational Database experience.

Not only will you will be able to help our customers resolve technically complex issues but you will also be working closely with the Engineering, Sales Engineering and other cross functional teams to provide feedback for improving the product quality and reliability of our products.

You will also be involved in identifying opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels.

The ideal candidate is one who enjoys being on cutting edge of all latest technologies. This position is very challenging with great room for growth! As an Enterprise Technical Support Advisor you will assist in ensuring customer issues are addressed and resolved in a timely manner for internal and external customers with SharePlex and Space Manager Products.

Communicate with other departments on technical issues related to the product. Service critical customer issues for SharePlex and Space Manger products that are business critical and serviced 24x7 365days.

Responsibilities

  • Provide timely troubleshooting and resolution for customer product cases
  • Resolves customer inquiries and issues on time, professionally and with a positive attitude to achieve customer satisfaction
  • Manages the customer relationship with respect to product issues
  • Communicate with product specialists and development to report and investigate customer issues
  • Proactively anticipate and prevent potential customer issues
  • Develops, tests and documents workarounds for known product issues
  • Contribute content to the knowledgebase articles and Social media (blogs)
  • Participates as a proactive member of Quest Technical support team by contributing to the company as follows :
  • Qualifications

  • 1+years of relevant experience or equivalent combination of education and work experience
  • 4+ years Oracle / SQLServer Database experience
  • Database experience should include some knowledge of security, performance tuning, backup & recovery, and database query
  • Oracle Professional Certification / or other relevant Relational Database certifications.
  • 4+ years of Unix or Linux / Windows OS experience
  • 2+ years of application development or support
  • Flexible and able to work multiple shifts
  • Must be flexible to work in a 24x7 Environment
  • Excellent analytical, problem solving, oral and written communication skills
  • Company Description

    Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.

    With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.

    Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.

    Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

    Why work with us?

    Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

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