Enterprise Technical Support Sr. Analyst
Quest Software Inc
Panama City, PA
hace 1 día

Responsibilities

  • Ownership of technical issues and Focusses on customer satisfaction
  • Good case management skills
  • Participation in demand reduction and KCS (Create quality KB content)
  • Continuous self-learning of products and Industry technologies
  • Participate in afterhours / on-call shifts
  • Focus on Quest goals
  • Qualifications

  • Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM) preferably from a system administration background
  • Exposure to ESX, Citrix, Hyper-V, Terminal Services or System Center Virtual Machine Manager
  • Knowledge of Internet Information Server (IIS)
  • Knowledge of Mobile Device Management technologies (MDM)
  • Knowledge of MYSQL, FTP, SFTP or Web Server
  • Computer Science Graduate degree or Graduate Degree with IT Software Proficiency with 2 yrs of relevant experience working in a technical support department for a medium to large software company
  • Excellent grasp of English, written and spoken
  • Support Professional - MSFT MCP, VMWARE VCP, CCNA
  • Preferences

  • Fluent in Portuguese
  • Company Description

    Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.

    With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.

    Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.

    Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

    Why work with us?

    o Life at Quest means collaborating with dedicated professionals with a passion for technology.

    o When we see something that could be improved, we get to work inventing the solution.

    o Our people demonstrate our winning culture through positive and meaningful relationships.

    o We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

    o Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

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