We are looking for a WFM Analyst ( Night shift ) working from home
Pueblo Nuevo, Panamá, Panamá
hace 5 días
source : Konzerta

Responsibilities : Plan required staffing, schedules, and service level results across multiple departments. Partner with Operations, Reporting, HR and Training Contribute to the financial and budgeting process ensuring that long-term goals are identified and variances managed Establish and oversee planning, forecasting, and scheduling processes to ensure all processes are meeting expected SLA, and to improve accuracy of both short and long-term forecasting Create and implement programs and plans that support the strategic objective of the call center Oversee relevant performance metrics, generating of reports, and provide detailed analysis of operational performance Develop educational programs and act as an advocate to ensure customers and internal satisfaction on behalf of Workforce Management Prepare Attendance reports for Payroll purposes.

Position Requirements Must be proficient in the use of Microsoft Excel Good communication skills both verbal and written Ability to meet goals and deliverables in a timely manner Detail oriented Ability to Multi-Task Clear understanding of Call Center Operations Clear understanding of deadlines and deliverables Ability to work with minimum Supervision Must be able to work nights Ability to work in a fast paced environment Must be available and willing to work all shifts including late night shift

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