Contact Center Support Officer
Philips
Ciudad de Panama, Panamá, Panama
hace 4 días

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that make a real difference when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Own the coordination of services to secure the proper operation of medical devices. The Planner is accountable of coordinating all the items required to deliver an on-site servicing : Customer’s availability, Engineer’s agenda, Engineer’s travel plan and spare parts supply chain.

You are responsible for

Manage the Engineer and Applications agenda to deliver services to Philips customers

Schedule the programmed services (Preventive Maintenance, Field Change Orders, New Systems Installation and Knowledge Applications) according to the Customer Service Contracts and New Projects

Coordinate corrective maintenance between Customers and Field Service Engineers, considering the Training Compliance, Travel Time and Supply Chain timeframes

You are part of

The Center of Excellence team located in the Panama City, Panama responsible of the Latam operation.

To succeed in this role, you should have the following skills and experience

Advanced English (written and spoken) - required

Excel - Advanced - required

Strong communication, problem solving and negotiation skills

Previous experience in Customer Service, Logistics positions

In return we offer you

We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path

A career with a world-class brand committed to improving people’s lives through innovation

Strong leadership and mentorship from a group of professionals

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways :

We believe in the importance of impactful collaboration : There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility : Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best : The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.

Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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