GBS Transition Manager
Ciudad de Panama, Panamá, Panama
hace 11 horas

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions the kind that make a real difference when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

As a Transition Manager you will be responsible for transition execution, leveraging your existing transition expertise gained through working in a shared services environment (captive and / or Business Process Outsource).

You will be tasked with the end-to-end planning and orchestration of successful transitions, leveraging the Philips business services transition methodology and tooling, to which you will also contribute, thereby ensuring continuous improvement.

You are responsible for (but not limited to)

  • Responsible for end-to-end execution of assigned transitions
  • Lead the engagement and onboarding of management teams and staff, align with stakeholders, manage conflicts, facilitate and make decisions
  • Scope, impact, and benefits assessment and validation per transition site
  • Detailed transition planning and daily management of execution
  • Act as the central liaison for all transition activities to the GBS Hub and evaluates, manages and mitigates risks at each stage and is responsible for planning and phasing of deliverables with the right quality and format and the timely delivery of agreed project results
  • Ensure compliance with the GBS transition approach, governance, cost, and service level parameters
  • Prepare transition plans for process transitions into the GBS Hubs including case for change, change management, communication, staffing, investments, timeline etc.
  • and ensures compliancy with the plans

  • Other duties as required and / or assigned
  • You are a part of a team

    You will report to the regional head of GBS transitions . You will lead transition teams via a partnering model, taking responsibility for driving successful transition collaboration across various areas of the business towards well-defined goals.

    Your successful track-record of engaging and inspiring those around you will be your greatest asset.

    To succeed in this role, you should have the following skills and experience

  • University degree (Bachelor / Master)
  • 2+ years of experience managing change projects / programs in complex environments within tight timeframes. Master level capabilities required in Project and Change Management and Process improvement (including Value Stream Mapping)
  • 2+ years of Transition Management experience, Outsourcing / Offshoring, previous experience in setup of shared service centers
  • 1+ years of experience in one or more of the business processes : Finance, Supply Chain, Customer Services etc.
  • Advanced engagement, communication and interpersonal skills
  • LEAN practitioner well-versed with lean and continuous improvement tools / techniques
  • Results oriented and strong analytical skills
  • Highly energetic and able to inspire others
  • A customer service attitude
  • Travel up to 50% of the time
  • Strong written and spoken English, ideally with one or more additional languages
  • In return, we offer you

    We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.

    This job comes with a competitive salary, excellent benefits and up-to-date training.

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