As a successful Technical Support Engineer you will be able to work independently to test and debug customer Exchange and SQL issues in lab environments and operate as a key member of a virtual product team spanning 3 continents and multiple time zones.
An ability to work across regional boundaries with Customers as well as other engineers, Development, and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex Exchange and Database issues.
As a Quest Platform Management Technical Support Engineer, you will gain exposure to some or all of the following technologies :
Day to Day Duties
Once familiar with the products, have the capability of providing after-hours support and weekend support, if required.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within Quest Software Support and the broader Quest organization.
Role Requirements : Essential Support Skills
Essential Support Skills
Essential Technical Skills
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.
With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.
Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.
Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
o Life at Quest means collaborating with dedicated professionals with a passion for technology.
o When we see something that could be improved, we get to work inventing the solution.
o Our people demonstrate our winning culture through positive and meaningful relationships.
o We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
o Our team members’ health and wellness is our priority as well as rewarding them for their hard work.