Req ID : 194557
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Associate to join our team in Panama City, Panamá (PA-8), Panama (PA).
End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.
Position's General Duties and Tasks :
IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.
This service is on-site and may include the following activities :
a. Assembly of equipment (Rollout)
b. Relocation of equipment between floors and buildings.
c. Installation of equipment for events.
d. Replacement of monitor and / or telephones in place at final customer locations.
e. Installation or removal of equipment for courses, training, or events (external). Includes : Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.
f. Basic Technical Support on EUC site with OnCall Service
g. Diagnoses and troubleshoots Level 2 problem encountered with personal computer hardware, software, and peripherals.
h. Acknowledges receipts of all users requests within defined service levels
i. Initiates service orders (tickets) for all users requests assisting as necessary to provide appropriate information.
j. Maintains user information and documentation
l. Participates in ensuring that customer requests via the ticketing system are managed to closure.
m. Delivers results in support or achieving the organizations Service Level Agreements.
n. Operations and Technical Support about software support, equipment config, health checks and videoconference support.
o. Remote support as Hands and Eyes to regional teams.
p. Network & Facilities support.
Must have Skills :
Experience 3 5 years of IT work or end user support in software & hardware troubleshooting.
Must have strong IT troubleshooting and problem-solving skills.
Networking knowledge (offsite, or home setups).
Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.
Nice to have, but not required :
MSO 365 knowledge support
Bachelor’s and Associate Degree in Computer Science or similar
Language support : Spanish and Basic English
Experience in Desktop support role.
Work with project teams, Information Security, and Infrastructure Engineers to develop.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.