As Tech support Specialist, you are responsible to provide technical support for mainframe technology solutions with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day.
And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
ResponsibilitiesAs a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users.
As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems.
As a creative problem solver, you take pride in the service you deliver.You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues.
Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
Adopt the given technology to meet the drift of customer and business requirements.Research, analysis, documentation, and presentation of effective methods of consolidating various jobs / workflows / started tasks and automating them to prevent manual intervention from Operations.
Analyze performance issues while providing technical consultation and inquiries from the other IT technical teamsSupport forrecovery processes to support high availability initiatives.
Evaluating and projecting impacts of actual or proposed changes in jobs codes wherever necessary or in the job scheduler.
Aid with identifying problem management trends.