Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
Apply right now!
Service Automation Engineer vCD / vRA
The primary responsibility for the Service Automation Engineer is the design, installation, configuration and maintenance of Iridium Cloud SDDC or vCD platform and services.
This role works closely with NFV / IT E2E Architects to ensure that Iridium infrastructure and services are implemented in accordance with corporate policy, standards and guidelines, and ensures these are properly maintained and secured.
This role is responsible for the following :
Design, transition and operation of the VMware SDDC or vCloud Director based platform in support of Iridium goals and objectives Capacity management for SDDC or vCloud Director Authoring technical designs that define how a functional design are technically implemented Assisting NFV / IT E2E Architects with the technical design, working closely with architects on project design and technical direction Assisting NFV / IT E2E Architect with design of Automation capabilities Assisting NFV / IT E2E Architects in defining Iridium Cloud group / user access control architecture Ensuring that Iridium Cloud components are properly designed, maintained and secured Ensuring adherence to best practices, standards and in accordance with corporate policy Provides L2 and L3 support by troubleshooting issues, proposing solutions, develops and tests fixes, and migrates solutions as required Developing Unit Test Plans and ensuring that standards and policies are adhered to Developing and maintaining documentation including event driven runbooks and procedures Ensuring application development standards are adhered to, both for Iridium and that of application developers Identifying commonalities between standards and service offerings for efficiencies, and working to resolve inefficiencies from complex solutions Assigning roles to Iridium Cloud Users and Groups Provides on-call response outside core business hours if needed
Responsibilities in the Cloud Transformation Program
Works closely with the ServiceNow ITSM support team for integration with Iridium Cloud and end-to-end service components Supports other transformation projects led by the E2E Cloud Service Team as needed Identifies and recommends processes and tasks for automation
Works with NFV / IT E2E Architects and Service Owners throughout Iridium infrastructure and service lifecycle Works with Service Automation Engineer NSX to deliver automation and orchestration of SDN functions and capabilities Works with Service Analyst on capacity, demand, event, incident and problem management as well as monitoring and reporting on SDDC or vCloud platforms Works with Service Developers to throughout design, transition and operational phases of lifecycle Works with NFV / IT E2E Architects, Virtual Infra Admins and Service Analysts to remediate issues Works with application owners to diagnose performance bottlenecks
Demonstrates ability to stay abreast of latest trends and enhancements
Cloud service management
Demonstrates knowledge and understanding of service management in a Cloud based environment
VMware cloud infrastructure layer literacy
Acts as a subject matter expert for services running on VMware vCloud and / or vRealize Automation
VMware cloud service layer literacy
Acts a subject matter expert for Cloud services
Organizational and IT understanding
Demonstrates knowledge and understanding Millicom environment
IT governance understanding
Demonstrates knowledge and understanding of Millicom governance and compliance requirements
Demonstrates knowledge and understanding of brokered IT services
IT Service Management
Demonstrates understanding of ITSM service design and transition
Understanding of application tiering and components, as well as basic OS requirements
We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama.
In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for.
Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff.
We have a firm purpose that moves us and unites all of us who work in the company : "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life.
Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do.
We invite you to be part of our Tigo family!
Millicom Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment.
We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.