Service Automation Engineer vCD/vRA
Panamá, Panama
hace 4 días

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Service Automation Engineer vCD / vRA

Core Responsibilities

The primary responsibility for the Service Automation Engineer is the design, installation, configuration and maintenance of Iridium Cloud SDDC or vCD platform and services.

This role works closely with NFV / IT E2E Architects to ensure that Iridium infrastructure and services are implemented in accordance with corporate policy, standards and guidelines, and ensures these are properly maintained and secured.

This role is responsible for the following :

Design, transition and operation of the VMware SDDC or vCloud Director based platform in support of Iridium goals and objectives Capacity management for SDDC or vCloud Director Authoring technical designs that define how a functional design are technically implemented Assisting NFV / IT E2E Architects with the technical design, working closely with architects on project design and technical direction Assisting NFV / IT E2E Architect with design of Automation capabilities Assisting NFV / IT E2E Architects in defining Iridium Cloud group / user access control architecture Ensuring that Iridium Cloud components are properly designed, maintained and secured Ensuring adherence to best practices, standards and in accordance with corporate policy Provides L2 and L3 support by troubleshooting issues, proposing solutions, develops and tests fixes, and migrates solutions as required Developing Unit Test Plans and ensuring that standards and policies are adhered to Developing and maintaining documentation including event driven runbooks and procedures Ensuring application development standards are adhered to, both for Iridium and that of application developers Identifying commonalities between standards and service offerings for efficiencies, and working to resolve inefficiencies from complex solutions Assigning roles to Iridium Cloud Users and Groups Provides on-call response outside core business hours if needed

Responsibilities in the Cloud Transformation Program

Works closely with the ServiceNow ITSM support team for integration with Iridium Cloud and end-to-end service components Supports other transformation projects led by the E2E Cloud Service Team as needed Identifies and recommends processes and tasks for automation

Key Interfaces

Works with NFV / IT E2E Architects and Service Owners throughout Iridium infrastructure and service lifecycle Works with Service Automation Engineer NSX to deliver automation and orchestration of SDN functions and capabilities Works with Service Analyst on capacity, demand, event, incident and problem management as well as monitoring and reporting on SDDC or vCloud platforms Works with Service Developers to throughout design, transition and operational phases of lifecycle Works with NFV / IT E2E Architects, Virtual Infra Admins and Service Analysts to remediate issues Works with application owners to diagnose performance bottlenecks

Technical Skills

  • VMware CloudVMware vRealize Automation and / or VMware vCloud DirectorVMware vRealize BusinessVMware vRealize OrchestratorVMware vSphereVMware NSXVMware vRealize Log InsightVMware vRealize Operations Manager
  • Configuration / Provisioning automationPuppet, Chef, Salt or similar technologyCloud-Init, Terraform, Packer or similar technologyStrong operating systems understanding (Windows Server & Linux)
  • Development Technologies and InterfacesJava, Perl, .NET, C++, Javascript, J2EE, Web Services, or othersCloud Programmatic InterfacesIntegration of continuous delivery into cloud provisioningAPI programmingSource code version control systems
  • Knowledge ofGeneric cloud services such as IaaS, PaaS, and SaaSVirtualization and cloud concepts such as virtual data centers, vMotion, and dynamic resource schedulingCentralized authentication (LDAP / AD) and securityCapacity, performance management and tuningSystems management concepts, processes and standards such as SNMP, DNS, NTP, AD and syslogSystems backup, recovery, high availability and disaster recoveryWindows, Linux or BSD based operating systems
  • Cloud vision

    Demonstrates ability to stay abreast of latest trends and enhancements

  • Demonstrates knowledge of the latest SDDC / Cloud capabilities
  • Can articulate thoughts and insights on the future of cloud services
  • Demonstrates awareness of the requirements for IT to be a service provider to Millicom, such as organizational and skill requirements
  • Cloud service management

    Demonstrates knowledge and understanding of service management in a Cloud based environment

  • Understands the goals, objectives, and challenges of SDDC / Cloud service delivery
  • Understands Millicom on-demand self-service needs
  • Understands interactions with related process areas
  • Understands the key activities and concepts involved in provisioning SDDC / Cloud services through a self-service portal
  • Understands the key performance indicators (KPIs) for policy, blueprint and workflow management
  • Is able to identify and document business service requirements
  • Is able to identify and document service design activities, aspects, and constraints
  • Is able to work with service orientated architecture (SOA)
  • Is able to create service design models and blueprints
  • Understands interrelationship between blueprints, policies, and workflows and the appropriate use of these constructs
  • VMware cloud infrastructure layer literacy

    Acts as a subject matter expert for services running on VMware vCloud and / or vRealize Automation

  • Understands the current capabilities of the Cloud Infrastructure technology and its impact upon the services hosted
  • Understands the roadmap of future capabilities of the Cloud infrastructure technology and its impact on the services it hosts
  • Is able to translate business and service requirements into cloud infrastructure layer capabilities
  • Understands the VMware vRA or vCD capabilities regarding provision of automated and standardized services to achieve the strategic cloud goal of the organization
  • Understands VMware vRA or vCD service lifecycle management capabilities
  • Understands the impact that vRA or vCD infrastructure security and compliance have on services
  • VMware cloud service layer literacy

    Acts a subject matter expert for Cloud services

  • Understands the cloud service development lifecycle and the appropriate positioning of policies, blueprints and workflows within this cycle
  • Understands how service level requirements are affected by the operating level agreements (OLAs)
  • Understands how service level requirements are affected by service level agreements (SLAs)
  • Understands security and compliance requirements for services and can translate them into cloud service capabilities
  • Organizational and IT understanding

    Demonstrates knowledge and understanding Millicom environment

  • Demonstrates an understanding of Millicom IT cloud-based organizational structure and the roles of the Cloud Service team function Service Developer role
  • Demonstrate an understanding of vRA or vCD resources and their relationships (e.g. Tenant, Business Group, VMs) and how cost models would be applied to these resources
  • Demonstrates an understanding of Millicom IT change, release and configuration policies
  • IT governance understanding

    Demonstrates knowledge and understanding of Millicom governance and compliance requirements

  • Demonstrates an understanding of Millicom IT compliance and security policies
  • Demonstrates an understanding of Millicom IT event monitoring and management policies and procedures
  • Understands the role of the Operations Engineering team within the Iridium Cloud
  • Demonstrates an understanding of Millicom standards and regulatory requirements
  • Service broker

    Demonstrates knowledge and understanding of brokered IT services

  • Demonstrates an understanding of the use of service policies and blueprints across public and hybrid cloud environments, and the impacts of their use in delivering services that span both environments.
  • IT Service Management

    Demonstrates understanding of ITSM service design and transition

  • Understands business priorities, objectives and business drivers
  • Understands concepts of service strategy, design and transition
  • Understands concepts of continual service improvement (CSI)
  • Understands service lifecycle methodologies
  • Application Tiers

    Understanding of application tiering and components, as well as basic OS requirements

  • Demonstrates an understanding of SDDC / Cloud components that can impact application configurations (Puppet, etc) and how the use of these components impact policies, blueprints and workflows
  • Demonstrates an understanding of Application tiers and relationships between tiers (e.g. Database Server, Application or Web server) as they relate to the construction of a cloud service
  • Demonstrates an understanding of the importance of coding and development standards and how these are applicable to Iridium’s use of policies, blueprints and workflows
  • Project Management

  • Understands project methodology (Waterfall, Prince, Agile)
  • Understands knowledge management development
  • Understands technical writing and documentation
  • ITSM Tools

  • Usage of ServiceNow
  • Demonstrates understanding in use of the ITSM tool and the processes it supports (e.g. Incident, Problem, Change Mgt. etc.)
  • Experience

  • Expert knowledge of VMware vRealize Automation (vRA) or vCloud Director (vCD)
  • A hands-on’ attitude toward developing end-to-end services
  • Organized, detailed self-starter who is resourceful and able to effectively prioritize competing assignments
  • Highly skilled with extensive experience with the technologies listed in the section above
  • Ability to work in a multicultural environment interact with employees worldwide
  • Core Competencies

  • Multicultural competence
  • Teamwork and collaboration
  • Communication and influencing skills
  • Business Acumen
  • We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama.

    In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for.

    Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff.

    We have a firm purpose that moves us and unites all of us who work in the company : "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life.

    Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do.

    We invite you to be part of our Tigo family!

    Millicom Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment.

    We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

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