Senior Program Manager
LLA
Panama
hace 4 días

What's The Role?

Across all LLA, this role is responsible to direct and execute a structured program to deliver IT Transformation programs multi-functional domain securing successful customer experience and executed under guidelines on budget management, reporting and timeline metrics.

What You'll Do?

  • Supports the development of the Business cases to assure that team related responsibilities including resources and the delivery timeframe are contemplated and valid.
  • Correctly initiate all approved projects for delivery on time and on budget.
  • Manages the communication between IT and functional domains involved in the IT transformation.
  • Manages the communication between leadership on project status.
  • Proactively mitigate and control risks.
  • Measure and Report per standard LLA norms with Key Performance Indicators.
  • Managing resources to develop project charter, governance plan and work breakdown structure.
  • Manages a team of (senior) project / program managers to execute the strategy.
  • Preferred education / qualifications :

  • Bachelor’s degree or equivalent in a related field.
  • 8 or more years’ experience in successful delivery of IT Domain Projects with strong focus on customer facing technologies that enable improvement on customer experience metrics, increase of automation and reduction of operational inefficiencies.
  • Knowledge & Experience :

  • Ideally educated to degree level or alternate appropriate industry experience.
  • Demonstrable experience of working in a large telco in a complex operational environment managing cross-functional teams.
  • Proven experience engaging effectively with executive and senior level management.
  • Experience and appreciation of working in a customer focused environment essential.
  • Experience working in cross-functional, international teams.
  • Track record of concurrently handling a variety of projects while coordinating and supporting the efforts of cross-functional team members.
  • Excellent PowerPoint and data analysis tools (Excel), including advanced modelling.
  • Familiarity with project management and process mapping software desirable (i.e. MS Project, MS Visio, Clarizen, Clarity).
  • Preferably bi-lingual English Spanish or optionally, excellent skills in one of the languages and fluency on the other.
  • PMI, PMP or similar certifications highly regarded.
  • Skills & Abilities :

  • Passion, drive, and commitment to creating results
  • Comfortable dealing with constant changes, and an ever-evolving working environment.
  • Self-starter, able to project manage and deliver results with little oversight.
  • Visual communicator who can distil complicated messages into simple executive level communications.
  • Ability to handle multiple, differing responsibilities simultaneously and to focus on delivering against areas of greatest importance.
  • Ability to manage through influence to drive results and accountability from peers and others outside of the integration organization.
  • Ability to drive stakeholder engagement and buy-in across geographically disparate organizations.
  • Strong project management skills, including the ability to manage and prioritize a diverse set of multiple and complex milestones and activities.
  • Exceptional communication skills with the ability to interface with multiple groups, including internal resources and external professional service providers
  • Willing to travel as required away from the corporate base (Around 10% travel).
  • Who We Are

    We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.

    We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

    Why join us

    Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.

    Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

    Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.

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