Senior Analyst
Liberty
Panama City Provincia de Panamá Panama
hace 1 día

What’s the role :

The Senior Business Systems Analyst will act as a liaison between business and technical stakeholders; extracting, analyzing and developing business requirements, and working with all stakeholders to translate into an approved and final design that has clear and measurable benefits for the business.

Knowledge & Experience

  • Bachelor’s Degree or equivalent in a related field.
  • Six Sigma (Green Belt at minimum) and an IIBA or PMI BA certification is highly desirable.
  • Project Management experience and PMP certification considered key assets.
  • At least 5 years of experience of working at a regional or Group level with strong analytical skills and a proven track record.
  • Who We Are

    We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.

    We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

    Why join us

    Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.

    Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

    Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.

    What you’ll do :

  • Using various methods (focus groups, surveys, face-to-face, available market research and data), lead the cross-functional requirements gathering, analysis, design and development of current and future LLA Contact Center initiatives.
  • Produce wireframes, annotations, workflows and other requirements and design artifacts in support of development initiatives.
  • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management;
  • ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones;
  • and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.

  • Identify the business impact of new requirements, ensuring there is a clear and measurable ROI that can be translated into a financial model that supports a strong business case.
  • Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders.
  • Work with the T&I and Digital teams to ensure that they understand all business requirements and achieve sign-off from stakeholders.
  • Participate in the functional testing and assist with user acceptance testing of new or existing platforms.
  • Participate in small or complex applications rollout to single or multiple sites.
  • Work with the training team to document system scenarios and identify roles impacted to help develop a change management / training plan.
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