Location : Ideally you will reside in a major metro area in the territoryWe are seeking a results-driven strategic account manager to manage Watson Health Imaging key account portfolios.
You will be developing client relationship management strategies, establishing strong client relationships,and suggesting innovative solutions to meet client needs.
To ensure success as a strategic account manager, you should have the ability to generate business leads. An outstanding strategic account manager will be someone whose customer-oriented approach and sales expertise result in increased profitability.
Strategic Account Manager Responsibilities : Maintaining assigned key accounts and providing ongoing client support.Developing and implementing client relationship management strategies.
Communicating with key clients to monitor client expectations and satisfaction.Identifying new business leads and contacting prospective key clients to promote products and services.
Establishing efficient communication channels and liaising between key clients and internal departments.Recommending and implementing improvements to the management of key client relationships.
Handling client queries and finding innovative solutions for complex problems.Monitoring sales performance metrics and facilitating timely interventions.
Performing record keeping, as well as preparing sales forecasts and reports.Strategic Account Manager Requirements : Bachelor's degree in business management, marketing, or a related field.
A minimum of two years' experience as in a go to market function, or similar.Proficiency in CRM software (Salesforce, Tableau, etc.
In-depth knowledge of client relationship management strategies.Superb interpersonal, communication, and collaboration skills.
Great problem-solving and analytical abilities.Excellent organizational and time management skills.Serve as liaison for Watson Health Imaging key strategic accounts, coordinating cross-functional collaboration to troubleshoot obstacles and ensure a customer experience that drives satisfaction and future businessGenerate expansion opportunities to grow business with key accounts by identifying cross / upsell potential across the Watson Health Imaging portfolio aligned with the goals of the client organizationDevelop and deliver on framework for strategic Account Management to drive goals of improved client satisfaction and growth of key accounts (through Quarterly Business Reviews, satisfaction surveys, etc.
Lead cadences with leaders across Watson Health Imaging (Support, Implementations, Sales) to deliver what is working / not working and develop risk mitigation / growth strategies for key accounts