You are responsible for
Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.
Develop and track early warning signals for order defects and liaise with required stakeholders for preventive and corrective actions.
Reporting, monitoring, and control of order book in an organized and compliant manner.
Design and maintain a daily management board for relevant KPIs and activities.
Provide excellent customer service for our customers.
Process order activities in SAP and other supporting applications.
Process order changes due to Customer or Warehouse requests.
Maintain good communication with stakeholders.
Together with team members continuously implementing improvements through Lean tooling and disciplines.
You are a part of
Global Business Service department with exciting and innovative enviroment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in related fields with Supply Chain or Business Administration.
2 years of Order Management equivalent experience.
Experience with SAP or similar.
Intermediate level of Microsoft Excel.
Proficient level of English, written and oral communication.
Ability to work independently and optimally with cross-functional and virtual teams.
Ability to handle conflicting priorities, deal with pressure, and constant change.