Order Manager
Philips
Ciudad de Panama, Panamá, Panama
hace 4 días

You are responsible for

  • Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.
  • Develop and track early warning signals for order defects and liaise with required stakeholders for preventive and corrective actions.
  • Reporting, monitoring, and control of order book in an organized and compliant manner.
  • Design and maintain a daily management board for relevant KPIs and activities.
  • Provide excellent customer service for our customers.
  • Process order activities in SAP and other supporting applications.
  • Process order changes due to Customer or Warehouse requests.
  • Maintain good communication with stakeholders.
  • Together with team members continuously implementing improvements through Lean tooling and disciplines.
  • You are a part of

    Global Business Service department with exciting and innovative enviroment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

    To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in related fields with Supply Chain or Business Administration.
  • 2 years of Order Management equivalent experience.
  • Experience with SAP or similar.
  • Intermediate level of Microsoft Excel.
  • Proficient level of English, written and oral communication.
  • Ability to work independently and optimally with cross-functional and virtual teams.
  • Ability to handle conflicting priorities, deal with pressure, and constant change.
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