Customer Service Manager
Red Bull
Ciudad de Panama, Ciudad de Panama, Panama
hace 5 días


Areas that play to your strengths

All the responsibilities we'll trust you with :

  • Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance.
  • Optimize the process through standardization and automatization of related workflows within SAP or other IT tools.
  • Maximize customer fulfillment.
  • 3PL Management and keep in permanent contact with all service providers in terms of SLA’s, contractual obligations and KPI’s. Alignment
  • with Purchasing for supplier compliance.

  • Responsible for logistic budget planning, efficient use of the resource and logistic costs monitoring. Implement cost saving programs.
  • Initiative, prepare and manage logistics tenders and benchmark activities autonomously.
  • Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred.
  • Ensure accuracy of stocks and product age with regular stock reconciliations.
  • Pallet management.
  • Field samples management as per RBHQ guideline.
  • Overall customer support in addressing new requirements related to quality certificates.
  • Act as first point of contact towards the customers, for all issues related to the order to deliver process
  • Ensure compliance to the Red Bull quality standards for all POS / VISIT and finished products (temperatures, humidity, warning & blocking guidelines, .).
  • Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage).
  • Make sure to deliver month end closure processing.
  • Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, ).
  • Maintain Systems and Database integrity.
  • Document and updated of local processes.
  • Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
  • Apply professional Project management and install continuous process improvement cycle.
  • Direct management of the day to day logistic planning and execution, dealing with any logistics and customer service queries in a timely and professional manner.
  • Ensure that Customer Service organization is in line with objectives, propose and implement changes.
  • General administration of the team through team leadership and being able as well to stand in for all team roles if required.
  • Set up of target setting and review of performance.
  • Create a team spirit and a positive and service oriented working atmosphere.
  • Ensure proper development plans for all the team members and nurture for succession preparation.

    Your areas of knowledge and expertise

    that matter most for this role :

  • Minimum 5 years’ experience in Operations, Planning, Logistics and Customer Service disciplines in a multinational environment.
  • Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.
  • Self-motivated individual who can manage direct reports and foster individual performance.
  • Strong negotiation skills.
  • Strong project management skills with full appreciation of the big picture’, without losing sight of the detail and with the commitment to deliver quality
  • results.
  • Strong team player; driven, ambitious whilst inclusive’ in approach.
  • Process oriented with a holistic view of processes and experience in change management projects.
  • Relationship builder with excellent communication and interpersonal skills.
  • Solution, Quality and Service oriented.
  • Proven ability to run analysis from multiple sources, providing reliable and valuable outputs.
  • An entrepreneurial can do attitude facilitated by continuous improvement and application of appropriate best practices .
  • Good skills in all MS products (Excel, Word, Power Point) is a must, Access is a plus.
  • Knowledge of SAP R / 3, SAP APO and BI is a plus.
  • Master degree in industrial management, engineering, business administration or equivalent
  • Fluent English skills.
  • Travel 10%
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