What's the role :
The role of the Back Office Technical Architect is focused on the supporting systems that are not primary supporting customer services.
CX / ERP / HRIS / Security. These included systems supporting the finance, human resources area, identity management and call center applications.
Further, the role also covers the technical architecture of the work place technology.
Knowledge and Experience :
Bachelor level, Information Technology and / or comparable technical engineering degree
At least 5 years of experience in CX, HR, and ERP applications
English and Spanish Language
Strong knowledge around Identity management integration along with Workplace technology.
Middleware experience and knowledge
Demonstrable experience of working in a large telco in a complex operational environment collaborating with cross-functional teams
Capability in developing practical technical architecture roadmap
Technical infrastructure covering cloud to on-premise based hardware systems
Performance analytics and metric development skills
Strong record of indirect people management including communication, negotiation and conflict resolution
Strong capability in managing and setting priorities
Proven ability to establish and maintain effective internal and external working partnerships at all levels through a collaborative approach
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.
What you'll do :
Responsible for the ERP, HRIS, IDM, CX and Workplace technology sets.
Development of the overall technical architecture to support the current and future requirements to drive efficiencies and effectiveness of the overall system eco system; Roadmap deliverable
Responsible for defining and monitoring system capacity and performance metrics; Ensure architecture stability and flexibility
Continuous architecture improvement process including cost analysis; Drive cost and system efficiencies
Assessment of new technologies and architectures; Conducting proof of concepts
Participation in vendor evaluations
Collaboration with Functional / Solution Architects to provide efficient use of the system architecture
Ensure tactical changes are in alignment with the technical roadmap as required
Collaborate with Functional / Solution Architects on the End to End high-level solution / design for CAPEX investment approval process as a key deliverable
Collaborates with the IT Delivery organizations on the Low-Level Design and participates in the sign off of the low-level design for overall technical architecture to meet quality, functional design, and nonfunctional requirements including sizing and performance.
Collaborate with commercial organization, IT Demand management, technical architecture, B2C & B2B Delivery, IT Delivery, IT Operations regarding the progress of the demand request and transition into the delivery organization