Specialist, Account Services
Estée Lauder Companies
Panamá, Panamá, Panama
hace 5 días

About Estee Lauder Companies

ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty.

They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries.

Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

Position Overview :

Process manual orders in SAP for non-EDI accounts, tester orders and exceptions as required and address issues with priority to ensure all shipping deadlines are met (15%)

Inform customers of PO errors and be able to summarize transmission errors to include inactive / discontinued codes, incorrect SRP’s, etc, to improve retailer service level. (5%)

Address / Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met (10%)

Create daily Open Order reports; import into spreadsheets using advanced Excel capabilities and send to DC’s timely (15%)

  • Drive efficiencies through daily order management practices to include SPM review, Incomplete Orders and generation of weekly reports (Short Ship;
  • Order Transmission; PO Log) which ensure Retailer commitments are met on a timely basis. (25%)

    Query new launch orders received to ensure they are within cycle time. Seek status of outstanding Launch orders to event management team to determine course of action for those orders for US accounts only. (10%)

    Issue status of all programs and related allocations, orders, shipments, out of stocks lists, material availability. (5%)

    Understand retailer process for Purchase Order (PO's). Execute order maintenance for backorder POs and cancel date extensions to enable shipments.

    Consider all aspects to align with Retailer ship schedules. (5%)

    Handle incoming inquiries from all internal and external customer’s regarding shipments, orders, discounts, etc. (10%)

    Other system execution tasks as needed (SAP / UPS / Citrix / Qlikview).


    Excellent organizational skills and attention to detail

    Strong analytical & problem-solving skills, consulting & listening skills.

    Ability to deal w / ambiguity & confidential information.

    Deep hands on experience in using data reporting and visualization tools.

    Strong proficiency with Microsoft Office, especially Excel

    Additional Requirements

    Bachelor's Degree required

    Minimum Years of Experience : 3+ years

    Excellent written and spoken English, and Spanish

    Additional Details

    Work shift : Monday to Friday. Business hours

    Contract-type : Full-Time Permanent.

    Location : Costa del Este, Panamá.

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