Job DescriptionEnsures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
Builds client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
Works with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.
Provides account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
Manages contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.Manages IBM resources and coordinate client resources to deliver services and solutions to support the client organization.
Supports the Project Executive (PE) in identifying growth opportunities and contract profitability.Required Experience16-20 years IT ExperienceAt least 5 years line management experienceAt least 4 years project management experienceLast 4 years as DPE ExperienceAt least 2 years DPE for large complex projectswith 250+ head countAt least 5 years experience in commercial workExperience in End-to-End Service Management (Incident / Problem / Change)Technical experience in MVS, Server Operations, Network, Server / Storage / NW Infrastructure,Cloud and VMWare EnvironmentExperience at least 4 years in Client relationship management or consultingNegotiations with understanding of sales and solutioning processesService level management (SLAs / SLOs)Measurements (setting / tracking)Quality Assurance (QA)Portfolio Management or SalesTransition and TransformationPreferred ExperiencePreferably with Mainframe / CICS environment experiencePreferably with 2 yrs experience as DPE in the Banking IndustryPreferred at least 3 years experience in banking industry of customer accountsPreferred Project Management Certification (PMI)Preferred IBM Certified Professional (PM or DPE)Preferred Consulting Certification or equivalentPreferred at least 3 years experience in banking industry of customer accountsKyndrylSales AsiaPacific