What's The Role?
The Learning Operations Specialist is responsible for collaborating with Learning & Development Team, Instructional Designers and Learning Management System Managers to upload, maintain, and assign courses, curriculums and programs in the Learning Management System.
In addition, the Learning Operations Specialist will be responsible for performing various learning management system administrative tasks such as user management, course management, reporting, and deactivation / archiving courses.
What You'll Do
Execute user account / access provisioning within the Learning Management System environment, including but not limited to managing user profiles / roles and user accounts;
and changing passwords.
Support end-users and their onboarding teams with system access and completion of new hire education requirements.
Design of eligibility criteria and aligns curricula, pathways as required.
Act as the point person for issues and questions regarding system for the users.
Provide technical support and training to new and existing Learning Management System
Oversee and effectively plan and communicate system updates, upgrades and integrations in partnership with stakeholders, vendors, People team and IT Departments.
Test, configure, maintain, and perform accurate Quality Assurance for the Learning Management System environment and its integrated products / processes, including user experience.
Verify, submit, and track product bugs / issues to ensure prompt resolution by our vendor's support teams.
Follow documented processes to maintain data integrity, access and security.
Generate reports to monitor training compliance.
Liaise with Learning & Development and Operations teams to identify / resolve issues and initiate improvements.
Assist in transitioning courses to updated technology platform as needed.
Perform quarterly reconciliation to remove terminated employees and contractors from the learning platform.
Reports on completion information and provides that to the Learning & Development and Talent team.
Any other duties consistent with the general level, nature and function of the role.
Knowledge & Experience :
Ability to carry out position with a high degree of autonomy.
Commitment to high quality customer service and teamwork.
Strong analytical, problem solving and collaborative skills.
Ability to gain new technical skills quickly.
Ability to identify problems and follow through until resolution.
Ability to manage multiple projects simultaneously, set priorities, work independently, and collaborate with team members.
Excellent communication skills including writing and speaking and presentation.
Team player / works well with others
Skills & Abilities :
Experience in : Power BI or TABLEAU
Strong skills in MS-Office products (Competent in Word, PowerPoint & Excel).
Troubleshooting, and an understanding of directory, file structures and systems.
Proficient in written & oral English & Spanish Language.
Preferred education / qualifications :
Educated to degree level in IT, Data Analytics, HR, Business Administration, or a related discipline.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.