Create, modify and tune the SIEM rules to adjust the specifications of alerts and incidents.Work with the customer designated personnel to provide continual correlation rule tuning, incident classification and prioritization recommendations.
Report query adjustments, and various other SIEM configuration activities.Assist customers to fully optimize the SIEM system capabilities as well as the audit and logging features of the event log sources.
Work closely with the assigned Managed Services SIEM resources to ensure client's customized solution is functioning optimally and continuously tuned to the client's needs.
Collaborate with a variety of customers in a polite, positive and professional manner.Resolve problems related to Network, Device, Policy, connectivity issues etc
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