EF Educational Tours is currently looking for exceptionally detail-oriented, ambitious, driven and enthusiastic graduates to join and help us build our brand new Tours Operations Support team in Panama City.
This role provides an interesting "behind the scenes" perspective with daily collaboration with the rest of the team based in the Zurich headquarter and with daily communication with our sales, operations and finance staff worldwide.
As an IBM Associate you will be part of a multicultural and dynamic service team which mission is to provide consistent and excellent customer experiences by providing a reliable and stable production system environment to facilitate high-
quality travel experiences.
Main areas of responsibility
Maintain internal data library with reliable and accurate information that is compatible with the Tour production needs.
Be the gatekeeper for the internal database you will evaluate all update or change requests carefully and decide the best way to process them based on our team requirements, standards and guidelines.
Support production teams with ad hoc request that will impact the database. This includes advising on and executing requests and documenting changes.
Create, maintain and review our portfolio of itinerary templates.
Ensure all budgetary information relating to our tours is accurate and up to date.
Investigate and resolve any discrepancies between itineraries or budgets and the information presented in the database.
Respond and process in a specified time period to requests in our Jira ticketing system
Run regular checks on the internal database.
Support cross departmental strategy projects
Strengthen and grow relationships with stakeholders through daily communication with teams in Switzerland and around the world.
Required Organizational Behavior
Continuously question the status-quo and look for ways to improve; inspire colleagues to do the same
Strives to create a collaborative environment on day to day basis
Spread positive energy and make the workplace a fun environment
Develop effective and positive networks within Operations, Sales, Travel as well as with Finance
Professional working level of English and Spanish both oral and written
University degree. Preferably International Business, Economics or similar
Previous experience with data analysis, MS Excel, reporting and computer systems
Previous experience of working or studying in an international environment is preferred
As a successful candidate, you :
You have a proven track record of a customer centric mindset
Are flexible and possess excellent stress management in a deadline driven environment
Pay great attention to detail, while recognizing the importance of the big picture
Are a proactive team player who understands the value of collaboration and open communication
Are organized and thorough
Have strong analytical skills and logistical thinking in order to develop strategies for optimization and cost savings
Are a quick learner and easily adaptable to changing situations; having a nothing is impossible attitude and ability to multi-task
Have a strong work-ethic, self-accountability, with a strong can-do attitude
Open-minded, energetic, creative and resourceful with a positive personality
EF Educational Tours is part of EF Education First, the world leader in international education. We are a multinational group employing over 52,000 staff and teachers with 630 schools and offices in over 116 countries.
To date, millions of people have benefited from an EF program.
EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-
hand the very best historic, cultural, and natural sites in the world. For more detailed information, please visit us on
Why work at EF?
We are international . With a global network of offices and schools, EF is able to offer an international career in any part of the world.
We are entrepreneurial . EF has grown into the largest international education company by hiring people who are street smart and can get things done .
Our entrepreneurial spirit is at the core of what makes working at EF a ton of fun.
We embrace change . Be prepared to join a flexible organization where no day is the same. We believe change is key to business success, personal development, and career progression.
While we continue to grow, we strive to stay small to ensure agility, smart thinking and a fun place to work. If you are motivated by the prospect of an international career with a dynamic and forward-
thinking company, we want to hear from you!
Every candidate must submit the CV and a cover letter in English.