So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for
Provides direction to employees according to established policies and management guidance.
Management reviews work to measure the meeting of objectives.
Manages a larger portfolio in size and more complex key account base
Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for the customer base of key accounts
Accountable for reporting any disputed / short paid invoices, identifying the root cause, and collaborating with the internal department to expedite resolution / payment.
Support and develop accounts receivable lean process improvements.
Prepare proposals for agency placement and write off to bad debt.
Responsible for compliance of ICS checks
You are a part of
A global company and an amazing Team
To succeed in this role, you’ll need a customer-first attitude and the following
Bachelor's degree (preferable)
General collections background in business to business collections with a customer service / retention mindset
Fluent in English is a plus, Spanish is a must
Experience in negotiation, customer service, and stakeholder management
Communication, leadership, strategic thinking and supervision skills required.
SAP or similar ERP accounting application experience preferred.
Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.
In return, we offer you
A unique opportunity to grow.