Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
Ensure that he / she is available to work in shifts and flexible with overall coverage for technical support to include weekends
Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue
Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues
Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure
Additional language skills
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell. Apply now!
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