Operations Incident Response Intern
EF Educational Tours
Panama City, PA
hace 1 min

The Role

An intern in this position will work closely with the Safety and Incident Response team to help communicate with Tour Leaders when operational incidents occur on tour.

Your main role will be to assist with case management to support the Operation teams needs for the different tour products EF produces for American and Canadian travelers.

You will get firsthand exposure to the Safety-First Program for EF’s tours products and a holistic view of how the business operates.

Main areas of responsibilities

  • Answer all calls that come into the Operations Emergency line, open operational cases and assign to the correct specialist by product
  • Liaise with teammates across departments to ensure consistency of cases and case management procedures
  • Provide on-tour support and assist with the operational tasks required to produce a tour
  • Collaboration with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department to provide a beautiful customer experience
  • Assist the Safety and Incident Response team with administrative tasks as needed
  • Requirements

  • Complete fluency in English, confident and clear communication. Additional languages are a plus.
  • Excellent communication and organizational skills
  • Great attention to detail
  • Strong service mind and listening skills
  • Great team player
  • Positive attitude and empathy for others
  • Good judgement ability to recognize when an issue should be escalated
  • Calm under pressure
  • To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama.

    EF Education First

    We are 52.000 staff, faculty and teachers, working in over 600 offices and schools across 52 countries, and having a global presence in 116 countries.

    While we continue to grow, we strive to stay small to ensure agility, smart thinking and a fun place to work. For the past 54 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

    EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.

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