Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.
Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation.
With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
A service planner develops, documents and implements worldwide support delivery plans to ensure customers receive seamless software support for their licensed offering.
Working with service delivery management, product developers, brand managers, finance, as well as technical sales and marketing as the support liaison between these business units.
Service planners support, shape and redefine Service Delivery processes, ensuring consistency for customers.
75%) Activities include :
Communicates collected information to the appropriate global support teams. (5%)
Identifies potential problems and has a proactive nature in identifying and resolving various issues. (5%)
release analysis into planning activities and business impact decisions-Drive yearly Quality Plan; analyze, project support tickets, defects, generate continuous product quality improvement-
Develop Business plan for Social media initiative, address social media business needs, promote and access / report progress.
Influence Project Team, product, and support by incorporating metrics / post-release analysis into planning activities and business impact decisions -
Drive yearly Quality Plan; analyze, project support tickets, defects, generate continuous product quality improvement -Develop Business plan for Social media initiative, address social media business needs, promote and access / report progress.
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure in order to help fuel innovation and drive their businesses forward.
With over 2,500 team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.
Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.
Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Connect With Us!