High-Tech Solution Center Operations Specialist
Kuehne Nagel
Panama City, Panamá, Panama
hace 13 horas

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

We are looking for motivated employees to support our team at our KN Branch in Panama City as part of adidas LATAM team (HSC / OKAM).

You will be active in the Operations Management Control Center and be the central point of contact between the KN Stations LATAM and the customer.

Your Responsibilities

  • Central point of contact between KN LATAM’s and customers
  • Analysis of KPIs (internally / externally)
  • Creating performances and DQ analisys (weekly / monthly / quarterly)
  • Working with an international team internal such as external
  • Gathering knowledge in all different MOTs (Ocean / Air / 3P)
  • Process management and creation of working slows
  • Customer projects + different divisions
  • Support KN Stations in different countries
  • Willingness to travel
  • Maintain a continuous improvement process to increase efficiencies and improve performance to customers : Ensure personnel are trained, cross-training supported, technically competent and well-informed of changes in customer service requirements and regulatory matters;
  • Increase competency level of all ocean freight personnel to ensure quality, compliance and outstanding service.

  • Direct report to an international Global manager (GOKAM) + Regional responsible manager (ROKAM)
  • Your Skills and Experiences

  • Ideal candidate will have 3 years current industry work experience in sea logistics forwarding;
  • Structural functioning and analytical methods
  • Strong verbal and written communication skills (English, Spanish and Portuguese as a plus)
  • Proficient in MS Office Applications;
  • High commitment, high motivation, ability of working in a team, flexibility, good self-organization, open-minded for new challenges
  • Organizational skills (prioritize, plan, assign, control);
  • Good judgement skills;
  • Flexible and able to work under pressure.
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