Customer Success Manager
Panama City
hace 23 mins

ABOUT USVTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.

More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.

OUR CULTURE TRUST TO BE TRUSTED : We trust each other without reservations and delegate our responsibilties continuously.

To be trustworthy you need honesty, transparency and consistency in quality and performance. This bond is built upon exchange : trust to be trusted.

BUILD FOR COMMUNITY : It's all about being ready to grow and reach new levels together. When you have a solid foundation, modular thinking and a scalable essence, you're building for the community.

We are global but we're audacious enough to aim for the stars. BE BOLD : Boldness is about challenging the status quo and not being afraid to make mistakes or take risks.

We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.

About VTEX VTEX is a global technology company focused on eCommerce products that have a daily impact on the work of thousands of people around the world.

Through our products and services, we offer retailers a cohesive platform to run their entire business and provide their customers with the best shopping experience ever.

VTEX was founded in 1999, and we provide e-commerce software in the Software as a Service (SaaS) model and omnichannel solutions.

With a vanguard technological structure, VTEX is recognized by the Gartner and Forrester institutes as one of the global leaders in e-commerce solutions.

Our Culture At VTEX, an idea with the ability to change the company's trajectory can come from anywhere. We believe in a new organizational structure that eliminates the need of formal hierarchy.

Our teams organize themselves into a genuinely horizontal framework that removes barriers and gives people the freedom to reach their full potential.

At VTEX it is your responsibility to proactively embrace the problems and solve them the best you can. We are pioneers in the implementation and dissemination of organizational technologies such as self-management, fulfillment and evolutionary purpose.

Our primary values are : Trust to be Trusted, Build for Community and Be Bold. To read more about this, please visit : https : / / bit.

ly / 2vSQy8p. Job To Be Done The Customer Success Manager (CSM) is in charge of helping our customers reach their true sales potential while maximizing the customer's lifetime value (both monetary and non-monetary) for VTEX.

He / she ensures our customers are engaged with us, loyal to our brand and promoters of our products and services by overseeing the customer's entire journey with our tool and reducing friction throughout all phases of the lifecycle.

He / she is in charge of supporting both platform implementation and stability phases in order to reach the growth stage as soon as it is possible.

The CSM is an eCommerce expert, and will help our customers in the identification of opportunities and in the execution of the growth plan.

Additionally, he / she will help identify sales opportunities of our professional services. The Customer Success Manager will partner with our clients' leadership teams and become a trusted advisor, participating in the definition of the company's mid to long term digital transformation plans.

In this role you will - Participate actively in our clients' strategic and growth plans- Develop joint business plans and lead health check points- Advocate internally for our customers', influencing processes and product decisions- Establish strong relationships with our customers' senior executives We want someone who is Business savvy : to get close to customers, our customer success manager needs to understand them in particular, the mechanics of their businessAnalytical : a strong CSM should be able to unlock value from data in order to identify opportunitiesTech savvy : some level of "technical comfort" makes it a lot easier to understand the product and its potentialMature and has a high "emotional quotient" : patience, calmness under pressure, attentiveness (the ability to listen, rather than speak), empathy and a polite demeanor are a must for this role.

The Customer Success Manager has a high ability of developing strong business relationships.Has a solid experience : in various areas around eCommerce (preferably sales, marketing and / or digital product management).

Experienced in solving business problems and quickly picking up new tools or skills.An strategic thinker : the CSM must be able to see beyond the customer's expressed needs and opportunities.

  • He / she needs to understand the direction the market in going towards, and either support the client in finding the best ways to follow the market, or on how to lead change whenever possible.
  • Able to work autonomously and has a very high level of energyFluent in English It is not mandatory, but would be a plus Experience in a mature / leading eCommerce playerSome understanding of front-end development (HTML, CSS, Java Script)Intermediate user of Microsoft ExcelGoogle Analytics

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