Senior Collections Specialist
Ciudad de Panama
hace 3 días

Job Description

In this role, you have the opportunity to

Take an active role as a Senior Collections Specialists responsible for the collections process with a defined group of customer and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

You are responsible for

  • Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts, including :
  • Execution of system established collection strategy
  • Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off
  • Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises;
  • or claim payments from intermediary (when collections are executed by 3rd parties (limited to some collectors)

  • Reporting any disputed / short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution / payment
  • Perform customer account reconciliation including support to Infosys cash application team for clearing customer payments and credit items
  • Support and develop accounts receivable lean process improvements, and Master data quality
  • To succeed in this role, you should have the following skills and experience

  • 2 years experience in Collections or Finance positions
  • High School Degree. University is desirable, preferable in accounting, finance or administration
  • Advanced English (conversation and excellent writing skills)
  • Strong communication and negotiation skills
  • Intermediate Excel knowledge required
  • SAP proficiency, desirable
  • In return

  • We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path
  • A career with a world-class brand committed to improving people’s lives through innovation
  • Strong leadership and mentorship from a group of professionals
  • Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

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