Point of Sale Support Representative (French Speaker)
Estee Lauder Companies
Panamá, Panama
hace 2 días

Point of Sale Support Representative (French Speaker)

Brand : Estée Lauder Companies

Description

About Estee LauderCompanies

ELC (Estee Lauder Companies) is a global leader in prestige beauty that

delights consumers with transformative products and experiences, inspiring them

to express their individual beauty. They are the only company focused solely on

prestige makeup, skin care, fragrance and hair care with a diverse portfolio of

25 brands sold in 150 countries. Infused throughout their organization is a

passion for creativity and innovation; a desire to push the boundaries and

Position Overview

The Point of Sale Support Specialist will deliver the ultimate customer

experience by assisting with the visual aesthetics in assigned brands / doors

partner locations). In addition, the Point of Sale Support Specialist will :

  • Be an expert on Visual Merchandising, collateral, events and point of sale
  • operational execution

  • Provide consistent product and brand messaging across counters and
  • installations

    Be an ultimate ambassador for the company by leveraging influencing skills

    Communicate effectively and build relationships with customers, peers and

    management

    Rolesand Responsibilities

    Provide high touch service for counter teams

    Communicates with counter teams by composing accurate, prompt and effective

    replies.

  • Assess counter calls and makes decisions on appropriate actions on a
  • case-by-case basis (ie : provide tracking, input request)

  • Researches information needed to answer counter calls (ie : missing launch
  • collateral, sample, missing tester unit components)

    Target to have one-touch call

    Log call notes and follow ups; provide call back as needed

    Develops a comprehensive knowledge of brands launch calendars, no-cost

    materials and merchandising elements

    Leverage brand calendars and tools for call efficiency

    Attend weekly team meetings to review upcoming calendar by brand; review any

    issues, foster team building

  • Contribute to the overall sales of the Region by creating a visually
  • compelling in-store environment (via high touch service for counter team calls)

    Qualifications

  • The Point of Sale Support Specialist will deliver the ultimate customer
  • experience by assisting with the visual aesthetics in assigned brands / doors

    partner locations). In addition, the Point of Sale Support Specialist will :

  • Be an expert on Visual Merchandising, collateral, events and point of sale
  • operational execution

  • Provide consistent product and brand messaging across counters and
  • installations

    Be an ultimate ambassador for the company by leveraging influencing skills

    Communicate effectively and build relationships with customers, peers and

    Competencies :

  • Thinks Strategically : Takes a broad view of the business, industry, and
  • consumer environment to anticipate and plan for the future. Identifies the

    focus and defines where to play, how to win and what capabilities and

    management systems are required.

  • Aligns and Engages the Team in the Vision : Provides clarity to each team
  • member on their role in achieving the vision, strategy, and goals.

  • Energizes and Enables Others : Ignites passion and releases potential to drive
  • success.

  • Strives for Excellence in Execution : Proactively seeks ways to improve
  • personal and organizational effectiveness to meet current and future business

    needs. Learns equally from successes and failures.

    Additional Requirements

    4 year college degree preferred .

    2 years Minimum of Experience

    Fully Bilingual in French and Spanish.

    Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación