What's the role :
The UX researcher is primarily responsible for investigate, understand and analyze user needs and journeys to obtain main insights and moments of truth that will make our user experiences unique and well designed.
This role works together with UX Designers, Product Owners, Scrum Masters, Development team and Business areas. This role helps to inspire, design, and build the future of digital evangelizing LLA about customer centricity and user research
Knowledge & Experience :
Bachelor’s degree in Anthropology, Sociology, Human Factors, Psychology, Design, HCI, or related field, of experience with applied UX Research and Design
Master’s degree in Lean UX & Design Thinking / Master’s degree in Consumer Behaviours
7 years in user research for product design.
Experience in customer focused environment essential and with executive and senior level management.
Agile Certification is desirable.
UX Certification is desirable.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.
We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
Why join us
Technology excites us enables us and drives us. We re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat.
Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy / childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and / or local laws.
What you'll do :
Lead and conduct research studies that drive tactical and strategic product and design decisions
Coordinate, conduct, and moderate user-facing research activities on-site at the customer location including but not limited to interviews, surveys, contextual inquiries
Perform usability tests and measure product performance
Present qualitative and quantitative research findings to Digital Team and key stakeholders in compelling and creative ways
Workflow modelling and prototyping in close collaboration with UX and UI Designer.
Design Users Persona through identification of user needs, goals, pain points, market trends
Partner with all communities within our digital telcos to envision and build innovative digital products & brand experiences that makes digital experience better.
Understand and educate team on importance of analysing and synthetizing insights from multiples sources of qualitative and quantitative data, including in-depth interviews, field observation, innovation lab experiments, digital analytics, qualitative research studies and direct feedback from users.
Ensures precise user research principles and lead the team in developing an intuitive ability to solve problems with a customer first viewpoint.
Bring expertise to multiple design research methodologies with special focus on ethnographic research. Guidance on related methodology and the process development.
Advice on solving design challenge in a range of digital contexts including digital interactions on physical spaces.
Understand and educate the company on importance of analysing and understanding the main insights from multiples sources of qualitative and quantitative data, including in-depth interviews, field observation, user personas, co-design sessions with users and stakeholders, experiments, digital analytics, qualitative research studies and direct feedback from users.
Help UX and UI Designers to translate user research through storytelling into digital interfaces that produces satisfaction, empathy and connection with the users, responding present and future digital realities.