Order Management Analyst
Philips Lighting
Ciudad de Panama
hace 5 días

In this role, you have the opportunity to

Pre-screen and analyze complex orders in SAP, based on the commercial catalog with data from the technical catalog. Analyze discrepancies between order and catalog, determine with which requests can be processed for Philips customers, being responsible for the daily operational excellence of the order process.

Therefore, you will have a direct impact on the customer experience, satisfaction, and brand preference for Philips.

You are responsible for

  • Act as a liaison between the Factory and internal Philips customers within assigned regions and Market Order Managers.
  • Confirm delivery dates of orders to internal customers in alignment with supply planning.
  • Manages and reports on Past due orders and reschedules as needed.
  • Proactively and efficiently manage order backlog for assigned Key Markets.
  • Analyze system configurations, trigger changes and process upgrade orders working with international Key Markets on order related issues.
  • Accept and validate sales order by validating relevant information.
  • Manages DEFOA claims, RMA process and regulatory holds.
  • Effectively set priorities in order to meet commitments and established departmental goals, escalate issues appropriately and promptly to ensure optimum customer satisfaction.
  • All work must comply with Quality Standards, Philips standards of business conduct, ensuring established processes are followed.
  • First point of contact for the logistics organization for assigned scope for order fulfillment subjects.
  • You are a part of

    Global Business Service department with exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

    To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in related fields with Supply Chain or Business Administration.
  • 2 years of Order Management equivalent experience.
  • Proactive
  • Intermediate level of Microsoft Excel.
  • Proficient level of English, written and oral communication.
  • Ability to work independently and optimally with cross-functional and virtual teams.
  • Ability to handle conflicting priorities, deal with pressure, and constant change.
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.

    5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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