JD Edwards Supervisor
First Quantum Minerals Ltd
Donoso, Panama
hace 2 días

We are currently seeking a talented JD Edwards Implementation Specialist to support our Cobre PanamaTeam .

Responsibilities

  • Manage and develop a small team of JD Edwards Support specialists with the right mix of experience and module-specific
  • knowledge;
  • Plan, manage and communicate the leave and rotation schedule of the team to ensure consistent, accurate and high quality
  • service delivery to the JD Edwards community;
  • Plan, communicate and execute the development of appropriate skills and knowledge of the JD Edwards support team;
  • Plan and manage the capacity of the JD Edwards support team to ensure consistent, accurate and high quality service delivery,
  • both in the present and in the future;
  • Assist in the ongoing development and management of a JD Edwards Support Service Level Agreement (SLA);
  • Manage and communicate the performance of the JD Edwards support team against the JD Edwards Support SLA with the business;
  • Identify the need for new or improved JD Edwards solutions based on feedback from stakeholders and analysis of Incident and
  • Service tickets;
  • Build and maintain relationships with Stakeholders across the current and potential future JD Edwards community at Cobre Panama.
  • Skills and Experience requirements

  • The ability to supervise, train and mentor staff;
  • The ability to organize and prioritize work and meet tight deadlines without compromising on quality and attention to detail;
  • The ability to perform consistently under pressure and deliver results;
  • The skill to communicate effectively and consistently;
  • The ability to work collaboratively with stakeholders;
  • Advanced Spanish and English language skills written and spoken.
  • Qualification requirements

  • Undergraduate degree in Finance / Engineering / Supply Chain or related field desirable (but not mandatory);
  • Possess a minimum of 10 years' relevant JD Edwards implementation and / or configuration experience;
  • Possess a minimum of 5 years’ experience in the management of a JD Edwards Service Desk or Helpdesk;
  • Possess a minimum of 5 years’ experience in the supervision of staff.
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