We are currently seeking a talented JD Edwards Implementation Specialist to support our Cobre PanamaTeam .
Manage and develop a small team of JD Edwards Support specialists with the right mix of experience and module-specific
Plan, manage and communicate the leave and rotation schedule of the team to ensure consistent, accurate and high quality
service delivery to the JD Edwards community;
Plan, communicate and execute the development of appropriate skills and knowledge of the JD Edwards support team;
Plan and manage the capacity of the JD Edwards support team to ensure consistent, accurate and high quality service delivery,
both in the present and in the future;
Assist in the ongoing development and management of a JD Edwards Support Service Level Agreement (SLA);
Manage and communicate the performance of the JD Edwards support team against the JD Edwards Support SLA with the business;
Identify the need for new or improved JD Edwards solutions based on feedback from stakeholders and analysis of Incident and
Build and maintain relationships with Stakeholders across the current and potential future JD Edwards community at Cobre Panama.
Skills and Experience requirements
The ability to supervise, train and mentor staff;
The ability to organize and prioritize work and meet tight deadlines without compromising on quality and attention to detail;
The ability to perform consistently under pressure and deliver results;
The skill to communicate effectively and consistently;
The ability to work collaboratively with stakeholders;
Advanced Spanish and English language skills written and spoken.
Undergraduate degree in Finance / Engineering / Supply Chain or related field desirable (but not mandatory);
Possess a minimum of 10 years' relevant JD Edwards implementation and / or configuration experience;
Possess a minimum of 5 years’ experience in the management of a JD Edwards Service Desk or Helpdesk;
Possess a minimum of 5 years’ experience in the supervision of staff.
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