Project Delivery Manager - Security Solutions
confidencial
Panamá, Panamá, Panamá
hace 6 días
source : Jobomas

Service ManagementLeading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Performance and Quality ManagementRecommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Technical PerceptionSupervising infrastructure service management teams to facilitate continual improvements in the customer environment Collaborating with technical design teams to set standards for software, hardware, and security Making sure that security updates and patches are applied effectively and promptly >

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