CW Migration. Original JP Description : ?Mandatory Tasks - Provides advice to users on systems, products and services which are available to them.
Provides an effective interface between users and service providers, including external commercial suppliers where applicable.
This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
Assists users in making more effective use of desk-top systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
Optional Tasks - For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desk-
top systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities etc.
Interprets technical or procedure manuals on behalf of non-technical users and provides routine training in normal usage of systems, products and services, providing information on the full range of capabilities.