Operations Emergency Support Team (OEST)
EF Education First
Panama City
hace 3 días

What is the opportunity?

As a member of the Operations Emergency Support Team, you play an integral role in resolution of on tour incidents. This team supports the Safety and Incident Response team (SIR), all international Tours products' Tour Directors around the world, our sales colleagues and our customers.

Our goal is to efficiently and effectively resolve on-tour incidents as they arise.

To enjoy this role, you need to be creative, like problem solving and emergency response work. You need to be calm under pressure and have good judgement.

As a member on this team, you will have exposure to functions, colleagues, products and senior stakeholders around the world.

It’s a unique opportunity to further refine your problem solving, critical conversation and communication skills, great opportunity for professional development in an international environment.

How does it work?

As a part of the Operations Emergency Support Team, you would join a group of trained team members who take shifts remotely (from home) throughout the year on weekdays, weekends, and public holidays, in the evening (1730-0130).

There are also some occasions where you may be able to support the core Incident Response team during the weekday daytime as well.

You would need to have access to the laptop which you would be provided with (and a stable internet connection (Can be a hot-spot as long as you have the signal!)) so that you can respond to any incidents in a timely manner.

Qualifications and skills

  • Bachelor’s degree minimum
  • Enjoy working independently
  • Process-driven
  • Excellent command of the English language and, ideally, other languages
  • Ability to communicate clearly under pressure
  • Creative problem solver ability to look beyond standard resolutions and create creative solutions to challenging and dynamic problems
  • Unwavering positive attitude and empathy for others
  • Good judgement ability to recognize when an issue should be escalated
  • Thrive on the unknown and enjoy working on emergency situations
  • A strong willingness and desire to take charge during emergencies
  • Calm under pressure
  • To be considered for this role, applicants must have the legal right to invoice us to receive a payment for professional services in the country to which they are applying.

    Note : For required applicants we will deliver training and onboarding to prepare you for this role.

    Why work at EF?

  • We are international. With a global network of offices and schools, EF is able to offer an international career in any part of the world.
  • We are entrepreneurial. EF has grown into the largest international education company by hiring people who are street smart and can get things done .
  • Our entrepreneurial spirit is at the core of what makes working at EF a ton of fun.

  • We embrace change. Be prepared to join a flexible organization where no day is the same. We believe change is key to business success, personal development, and career progression.
  • EF Tours

    EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world.

    For more detailed information, please visit us on www.eftours.com.

    EF Education First

    At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.

    Our culturally immersive education programs focused on language, travel, cultural exchange, and academics turn dreams into international opportunities.

    When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.

    Whoever you are, whatever you are passionate about we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

    Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more.

    Learn more at https : / / ef.com.

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