Leader Process Analyst
Philips
Ciudad de Panama, Panamá, Panama
hace 6 días

You are responsible for

  • Point of contact in the local organization to plan and coordinate E2E test activities
  • Localizes End 2 End test scripts for UAT
  • Validates End 2 End work instructions
  • Reports incidents, including the severity indication.
  • Delivers Key User and End user training and onboards new users
  • Single point of contact for their business / market, collect questions from key users and end users on a weekly basis in local team meetings / online communities
  • Leverages global Communities of Practice (CoPs) to find content to answer questions and support user base
  • Active participant in global CoPs, stimulating engagement and traffic among users, and answering questions
  • Support Global BPEs / BPO to govern, design and implement relevant parts of the overall capability catalogue
  • Collaborate with assigned End2End transformations to provide expert support in diagnosis of processes within area of expertise, suggest best practice solutions and ensure implementation of the suggested processes
  • Execute capability trainings, facilitate learning (competency development) and compliancy
  • Maintain interfaces between different process areas
  • Works with known methods and procedures
  • Analyzes unusual and nonrecurring problems requiring diagnosis, testing and judgment of which approach or procedure is most appropriate.
  • You are a part of

    Global Business Service departmentwith exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

    To succeed in this role, you should have the following skills and experience

    Bachelor's degree in Business Administration, Computer Science or equivalent.

  • 2 years demonstrated service experience in a comparable environment.
  • Proficient level of English, written and oral communication.

    Portuguese preferable, written and oral communication.

    Advanced level of Microsoft Excel.

    Data Analytics Skills & Knowledge

    Solid communication skills

    Demonstrated ability to effectively work and influence across the organization.

    Strong interpersonal communication and presentation skills

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