Operational Key Account Manager
Kuehne Nagel
Panama, Panamá, PANAMA
hace 14 horas

Job description El OKAM juega un papel importante asistiendo en el desarrollo de la estrategia de los clientes, interactuando con los NKAM & ROKAM, y asegurando que la estrategia haya sido soportada en cada país.

Promoviendo y monitoreando el nivel más alto de Satisfacción de Cliente, nuevos productos, servicios y soluciones de visibilidad, los OKAMs contribuyen con el aseguramiento de la dependencia del cliente en KN diversificando el portafolio de productos.

Your tasks and responsibilitiesManage customer complaints efficiently escalating to the Stakeholders on National / Regional / Global teamIdentify any service / process failures (KN s or Customer s), requirements and improvements and bring them forward to the organization at the country level and keep Regional CEM / GOKAM informed to analyze regional implementation.

Follow up with BUs all customer's claims to be responded within time frame agreed and reported on MBR / QBR / YBRAdminister Regional CEM (RCEM) / GOKAM requests and act as focal point within the country / BU Submit requests to RCEM / GOKAMWorking closely with Local Sales Executive or BV or NKAM to assist in identifying cross / up selling opportunities

Local commercial efforts to assigned accounts participating on BID renew and strategySupport Financial Department on Days Sales Outstanding (DSO) control by identifying root causesRegular visits to customer including visit reports and MOM on CorelogCoordinate the CEM (monthly calls, standard format) Consolidate information from each country Interact and coordinate with RKAM and GOKAMSOP Management & Monitoring compliance at regional levelYour skills and experience Preferred 2 to 5 years in Air logistics or Sea LogisticsPreferred 2 years of experience in OverlandGood Knowledge of International CommerceProcess and project management Presentation SkillsLeadershipDrive for results Conflict ManagementCustomer FocusFluent in EnglishContact Parque Industrial y Corporativo Sur

Calle A, Flexibuilding # 2, locales 2-9

Avenida Domingo Díaz, Tocumen, Panamá. With over 82,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

kncareers.com

Reference Number : req59476

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