Customer Service Analyst W/M
Lacoste
Ciudad de Panamá, France
hace 4 días

Job description

Purpose : support markets and commercial orders follow up. Represent Markets within Operations and Operations within Markets.

Main activities :

  • Provide direct markets communication, regarding orders (regional and worldwide).
  • Ensure the service level of the OTA (on time availability).
  • Deals with the freight forwarders, customs agents and main suppliers based on applicable incoterms.
  • Ensure the invoicing flow with the shipping documents, as : packing lists, supplier invoice, certificate of origin, air way bill, and bill of lading.
  • Prepare and execute the shipment plan with the supplier, based on the market’s needs.
  • Responsible of the commercial order follow up, alert of potential risks, find better options of solutions, in order to mitigate the impact on deliveries delays.
  • Support on market claims, and any order requirements.
  • Embody brand values :

    Understand and embody brand values : Joie de vivre, Authenticity, Elegance

    Embody company values :

    Understand and embody company values : Play as One Team, Play by Daring, Play with Tenacity and Play with Elegance.

    Key Performance Indicators :

    Business Key Performance Indicators (individual and / or team ones) :

  • OR (Operations revenue), OTA / OTIS.
  • Internal Relationship : worldwide Operational teams.

    Profile

    Main skills, competencies and knowledge required :

    Professional background :

  • Degree in Business Administration, Industrial Engineering, Logistics or related disciplines.
  • 2+ years of experience in logistics activities or as a planner.
  • Skills :

  • Business result oriented with customers’ insights.
  • Analytical and problem-solving skills.
  • Assertive with communication and interpersonal relationships.
  • Decision maker.
  • Mental agility.
  • Change Management.
  • Adaptability.
  • Innovation.
  • Results oriented.
  • Negotiation skills.
  • Technical skills :

  • Technical, practical and know-how of logistics affairs.
  • Specific requirements :

  • Good command of Spanish and English.
  • Planning and analytic capabilities.
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