Customer Service agent - jan 14th, 2019
Alorica
Panama West, Panama PA
hace 11 días

JOB SUMMARY : Your mission (should you choose to accept it) is to offer customer support through phone, to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.

So only the awesome need apply. Principal Responsibilities :

  • Communicate via inbound and outbound telephone calls with customers.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records in required systems.
  • Generate fees and up-sell wherever possible.
  • Understand all programs, systems, and procedures necessary to perform job effectively.
  • Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
  • Qualifications :

  • High School Diploma and / or Highest Level of Education Certification / Diploma
  • Must be bilingual in English and Spanish, both oral and written language skills, depending on program.
  • Ability to maintain the highest level of confidentiality.
  • Ability to work in a team fostered environment.
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