Senior Manager Data Security (SOC)
Alorica
Ciudad De Panama, Panamá
hace 6 días
source : Konzerta

Join the Leader in the Call Center Business! Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors.

Alorica offers a wide range of call center services designed to help create, cultivate and maintain our customer’s precious asset their customer relationships.

Summary Provides strategic direction and vision. In addition, you will also implement scalable and efficient policies, processes, and reporting systems.

The position will ensure quality and consistent delivery that meets internal and external requirements. The role will work closely with business units and external vendors to improve the quality of services for our clients along with internal stakeholders.

Key responsibilities Lead and manage Organization’s Security Operations Center (SOC) Responsible for incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring Responsible for compliance to SLA, process adherence, and process optimization to achieve the SOC’s operational objectives Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring Responsible for integration of standard and non-standard logs into SIEM Develop and maintain an incident response program / plan consistent with incident response management processes and standards Work with other SOC analysts to create security-related rules to provide alerts on any suspicious activities Conduct periodic threat simulation activities to evaluate the adequacy of deployed detective controls Defines measures and targets to be used as key performance indicators (KPIs) Qualifications & Requirements Education & experience At least 5 to 7 years of experience working in a SOC environment is a requirement.

Proven track record in a metric focused environment Security+, CISM, CISSP, or equivalent security certifications are required.

Strong understanding of risk-based and one or more of the following frameworks : Sarbanes Oxley, HIPAA, PCI or NIST Knowledge, Skills, and Abilities Advanced English communication skills, and advanced Excel proficiency.

Excellent leadership and organizational skills Ability to multi-task and adapt to change. Ability to maintain the highest level of confidentiality Strong analytical and presentation skills Strong knowledge of MS Office product and Project Management Strong oral and written communication skills Location : WAH

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